Close relationships
We know the people we work with and keep communication open, both within our team and with our clients.
YOUR OPERATIONS PARTNER
Your business.
Our focus.
Greater reach.
We provide fulfillment, logistics, call center and customer support services. We connect people, orders and brands in Portugal and Spain, from the first conversation to delivery, with a personal approach at every stage.
Explore our solutions ↗COIMBRA · MURTEDEClose to people.
Involved in every operation.
Involved in every operation.
PEOPLE + PROCESSES + LOGISTICS
↗
Illustrative imageEvery step matters.
We bring them together.
FULFILLMENT+CALL CENTER+CUSTOMER SUPPORT+DISTRIBUTION
PT + ES
Two teams. Two markets. The same commitment.
Our customer support, call centre and delivery follow-up services have two teams: PT and ES. A Portuguese-speaking team and a Spanish-speaking team, providing close support for each market.
01 / WHAT WE DO
Four services.
One connected operation.
One specific service or several stages together. We work with you to shape the right solution for your business.
01Fulfillment & logistics
FROM STOCK TO DISPATCH+
Your products, handled at every stage. We manage warehouse operations, from receiving goods to preparing orders.
- Goods receiving and storage
- Stock organisation and monitoring
- Picking, packing and order preparation
- Dispatch and returns handling
02Outbound call centre
CONVERSATIONS THAT CONNECT+
We represent your brand in phone conversations with customers, with teams aligned with your operational goals and guidelines.
- Order and delivery detail confirmation
- Sales calls and product presentations
- Cross-selling campaigns
- Contact and results monitoring
- PT and ES teams: support in Portuguese and Spanish, with scope defined for each market.
03Customer support
BEFORE AND AFTER DELIVERY+
A team that listens, explains and follows up. We support the ongoing relationship between your brand and the people who buy your products.
- Customer enquiries and assistance
- Order and delivery information
- Request and issue follow-up
- Returns and after-sales enquiries
- PT and ES teams: support in Portuguese and Spanish, with scope defined for each market.
04Distribution & last mile
ALL THE WAY TO THE DESTINATION+
We coordinate dispatch with transport partners and follow up on delivery, keeping the warehouse, carrier and customer support connected.
- Coordination with transport partners
- Shipment status monitoring
- Delivery issue handling
- Coordination of delivery reattempts and returns
- PT and ES teams: support in Portuguese and Spanish, with scope defined for each market.
02 / OUR STORY
Growing with people.
Working closely with you.
SMESmall enterprise status
IAPMEI · 15/10/2026
IAPMEI · 15/10/2026
We are Alcance Expectável, a Portuguese service provider bringing together logistics, sales contact and customer support.
Our story began in Coimbra and continues through the people who are part of Alcance. Along the way, we have brought teams and services together to support businesses at different stages of their operations.
Today, we connect our call centre and customer support work in Coimbra with storage, order preparation and dispatch in Murtede. Each area has its role, and all work together to support our clients’ businesses.
COIMBRAPeople and communicationCall centre and customer support
MURTEDE · CANTANHEDEProducts and operationsStorage and fulfillment
THE PEOPLE OF ALCANCE
Different backgrounds.
A close-knit team.
Alcance brings together people of different nationalities, cultures and experiences. This diversity is part of who we are and how we work.
We are a friendly company with a welcoming, almost family-like atmosphere. We value mutual support, respect and open conversation. We want everyone to feel heard and part of the team, taking responsibility for the work we do together.
Diversity
We respect different backgrounds, cultures and ways of thinking. We learn from one another.
Commitment
We combine a friendly atmosphere with responsibility, care in every task and respect for our agreements.
WHERE WE WORK
Portugal and Spain, today.
New markets, with you.
PORTUGALSPAIN
We currently provide services for the Portuguese and Spanish markets. We are also open to assessing projects for other countries, adapting the scope, languages, processes and partners to the needs of each operation.
We prepare each new market with you, after assessing the resources and conditions needed to deliver the service.
Tell us about your project ↗03 / HOW WE WORK
From the first contact
to daily operations.
We start by understanding what you need. Then we align people, processes and follow-up.
Understand your business
We learn about your products, order flow and the areas where your business needs support.
Plan the operation
We define the scope of services, responsibilities and how teams will communicate.
Work together
We follow day-to-day activity and coordinate the adjustments needed to keep operations running.
04 / FREQUENTLY ASKED QUESTIONS
Let's make it clear.
Can you support operations for other countries?+
Yes. We currently work with Portugal and Spain and can assess projects for other markets. Languages, logistics coverage, working hours and service conditions are agreed after reviewing each project.
Can I choose just one service?+
Yes. We can assess a specific need or a solution combining several areas. We agree the scope with you based on your operation.
Does Alcance sell the brands' products?+
In this context, Alcance provides operational services to businesses. The seller of each order is the brand or company identified at the time of purchase and in the relevant documents.
How is a proposal prepared?+
We need to know the services you require, the product type, estimated volumes and destination markets. This helps us assess the operation and prepare a suitable proposal.
INDICATIVE PRICING 2026
A proposal tailored
to your business.
Indicative prices, negotiable according to the work requested, volume, complexity and duration of the service.
| Service | Reference price | What is included |
|---|---|---|
| Customer support | €22/hour | Customer care and support, with scope and hours agreed in the proposal. |
| Delivery follow-up · routine | €0.60/shipment | Delivery checks and reporting. Delivery issues charged separately. |
| Simple delivery issue | €3/case | Reference for up to 8 cumulative minutes of handling per case. More complex cases quoted separately. |
| Delivery follow-up · complete | €0.75/shipment | Alternative to separate routine and issue charges; terms and limits defined in the proposal. |
| Outbound call centre | On quotation | Campaigns tailored to objectives, languages, volume and duration. |
| Transport and physical delivery | On quotation | Price based on destination, weight, dimensions and carrier terms. |
| B2C preparation · up to 499 orders/month | €2.20/order | 1 item and 1 parcel, up to 5 kg and 60 × 40 × 40 cm. Picking, simple packing and label; materials and transport charged separately. |
| B2C preparation · 500–1,499/month | €1.95/order | Same standard scope; tier applied to eligible monthly volume. |
| B2C preparation · 1,500–2,999/month | €1.75/order | Same scope; subject to a stable process and confirmed capacity. |
| B2C preparation · 3,000–4,999/month | €1.55/order | Same scope; productivity and capacity confirmed in the proposal. From 5,000: on quotation. |
| Additional item per order | €0.25/item | From the second item; added to the base preparation fee. |
| Receiving a homogeneous pallet | €5/pallet | Unloading, registration and put-away. Excludes individual checks of boxes or items. |
| Standard pallet storage | €15/position/month | 120 × 80 cm base, total height up to 160 cm and weight up to 600 kg, subject to technical validation. |
| Storage in a picking location | €8/m³/month | Reserved volume; alternative to pallet pricing for the same space. |
| Unopened return | €1.50/order | Registration and put-away where external condition allows direct restocking. Return transport charged separately. |
| Return with a simple visual inspection | €2.50/order | Includes 1 item. Alternative to unopened return handling; additional items at €0.25 each. |
| Packing materials | From €0.20/unit | Simple bag: €0.20; small / medium / large boxes: €0.50 / €0.85 / €1.40. Formats and costs confirmed in the proposal. |
| Additional operational work | €25/hour/person | Extraordinary inventory, reconditioning or agreed manual tasks. Minimum 1 hour; materials charged separately. |
Monthly fulfillment operations minimum: €100, or eligible usage if higher; this is not an additional monthly fee. Storage, materials, transport and customer support are charged separately. Standard services cover non-food, non-hazardous goods without temperature control. Tiers are subject to operational validation. Indicative 2026 prices, negotiable and confirmed in the proposal.
Prices exclude VAT; VAT will be added where applicable. Delivery follow-up excludes physical transport. Routine + issue handling and complete follow-up are alternative options: they are not charged together for the same service. Work outside the agreed scope is quoted separately. Final prices, limits and service levels are confirmed in the commercial proposal.
Request a tailored proposal ↗05 / TAKE THE NEXT STEP
The next step
for your business
starts here.
Tell us what you need. Let's start the conversation.
WHERE TO FIND US
Two locations, one team.
Office · Coimbra
Contact, customer support and coordination
Rua Carlos Alberto Pinto Abreu, n.º 7-B3040-245 Coimbra
Portugal
Warehouse · Murtede
Storage, order preparation and dispatch
Núcleo Industrial de Murtede, Lotes 13, 14 e 153060-372 Murtede, Cantanhede
Portugal
Electronic Complaints Book
You can submit a complaint through the official Portuguese Electronic Complaints Book platform.